Complaint or Grievance Redressal System

We’re committed to addressing your concerns promptly and effectively

Investor Complaint/Grievance Redressal Mechanism

At Portfoliozz, we are committed to delivering transparent, efficient, and customer-centric services

Dear Traders and Investors,

In case you have any complaints or grievances regarding our services, we encourage you to follow the structured redressal mechanism below for prompt and effective resolution:

Level 1 – Initial Support

  • 1.If you have a complaint regarding the services provided by Portfoliozz, we recommend that you first reach out to your designated relationship manager or their reporting authority.
  • 2.

    If the issue remains unresolved, you can write to us at:

    support@portfoliozz.com

    A senior team member will review your concern and contact you within 2 working days (48 hours) to offer a resolution.

Still Unresolved? Approach SEBI or ODR Platform

If your grievance remains unresolved after 21 days, you may file a complaint on the SEBI SCORES platform at:

https://scores.sebi.gov.in/

You may also reach out to SEBI at their toll-free helpline:

1800 22 7575 / 1800 266 7575

Additionally, as per SEBI Circular No. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, investors may use the Online Dispute Resolution (ODR) Portal for conciliation and arbitration related to securities market disputes.

Access the ODR Portal here: https://smartodr.in

At Portfoliozz, your trust matters. We strive to resolve every concern with fairness, speed, and transparency.
For queries, feedback, or further assistance, feel free to connect with us through the appropriate channels mentioned above.